Refund Policy

Refund Policy for ARTELUNA LIMITED

Effective Date: 11.06.2024

Thank you for choosing DigiGrow for your web development, marketing, analytics, and design services. We strive to provide high-quality services and ensure customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

1. Refund Eligibility:

a. Web Development, Marketing, Analytics, and Design Services:

Refunds are eligible only for services that have not been initiated or completed. If work on the project has already begun or the service has been delivered, refunds may not be available.

b. Third-Party Expenses:

Any third-party expenses incurred on behalf of the client, such as domain registration fees, hosting fees, or software licenses, are non-refundable.

2. Refund Requests:

a. Timing:

Refund requests must be submitted within 14 days of the initial service agreement or purchase date.

b. Procedure:

To request a refund, please contact our customer support team at [email protected]. Provide your name, contact details, the service in question, and a detailed explanation of the reason for the refund request.

3. Non-Refundable Circumstances:

a. Change of Mind:

Refunds will not be provided for services requested but later changed due to a change of mind.

b. Client’s Responsibility:

Refunds will not be issued if a client fails to provide necessary information, feedback, or cooperation required for the successful completion of the service.

4. Refund Processing:

a. Timeline:

Refunds will be processed within 14 business days of the approval of the refund request.

b. Payment Method:

Refunds will be issued using the same payment method used for the original purchase.

5. Cancellation of Services:

a. Client-initiated Cancellations:

If a client decides to cancel the services before completion, the client may be eligible for a partial refund based on the work completed and expenses incurred up to the cancellation date.

6. Changes to the Refund Policy:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Us:

If you have questions or concerns about this refund policy, please contact us at [email protected].

By engaging with our services, you agree to the terms outlined in this Refund Policy. We appreciate your trust in ARTELUNA LIMITED, and we are committed to providing transparent and fair practices in all our dealings.

85 Great Portland Street, First Floor
London, England, W1W 7LT